Shipping and Payment Policies

USD$5 flat rate international shipping to US, Japan and South Korea.

USD$6 flat rate international shipping to all other countries.

Parcels are shipped by registered air mail/ePacket of China Post with a tracking code.

We accept Paypal.

Shipping from

This business is based in mainland China. All products will be shipped from China via China Post.

 

Shipping destination

We ship to a limited number of countries because delivery via China Post to some countries may become very slow and unreliable. If your country is not shown in the drop-down list when checking out, please email us and we may be able to find a solution for you.

Shipping rate

We offer a flat USD$5 international shipping rate  to US, Japan and South Korea. A flat USD$6 international shipping rate to all other countries.

ePacket is a premium registered air mail. This option is available for US, UK, Australia, Germany, France, Canada, Russia, Norway, Israel and Ukraine. It is faster than regular registered air mail.

 

 

Shipping address

Primarily we ship to your Paypal billing address. If you would like the parcel to be shipped to a different address, please email us first before confirming your order.

 Shipping time – general

We dispatch your parcel within three(3) working days after your order is completed. Usually it takes between 14 and 28 days for the parcel to be delivered to a deliverable address. But sometimes delay may happen due to bad weather or mail service strike. A tracking code will be provided for each parcel and you can track it on your national post service’s website.

Shipping time – registered air mail

Regular shipping option with a tracking number

Japan – 14 to 21 days
Europe – 21 to 30 days
Rest of the world – 21 to 30 days

Shipping time – ePacket

Fast shipping option with a tracking number

Available for US, UK, Germany, France, Australia, Canada, Russia, Israel, Norway and Ukraine.

Usually it takes 14 to 21 days.

 Import tariff

Buyers pay import tariff and Custom charges. We are not responsible for any charges related to Custom clearance.

Packaging

Each model kit/finished model will be sealed individually in a plastic bag and the bags then be packed in a small but strong cardboard box. The small box will be packed in a strong and larger corrugated box. We take extra care to make sure the parcel is securely packed.

Payment method

We can only accept Paypal at this stage. We could not accept any other payment methods. Please use “Checkout with Paypal” button to check out.

We accept US dollar.

Our eBay store

NEUCRAFT model products are also sold in our eBay store. Please be advised that terms and shipping rates set on this page DO NOT apply to purchases made in our eBay store. Please read our eBay store terms first before placing an order on eBay.